LOAN OFFICERS

Go digital for a competitive advantage at closing in your market!

What is eClose assist? eClose assist allows for a limited amount of documents to be signed in the presence of the Notary or Settlement Agent with the remaining of the closing package to be electronically signed from the borrower’s home computer.

For any questions, email us at eClose@fairwaymc.com

Requirements

  • Borrowers must have a tablet, laptop or computer available to them in order to utilize this option. Fairway’s eClose team will contact borrower on signing/closing day to facilitate the eClosing portion. NOT smart phone enabled.
  • Electronic documents will be signed on same day as wet signed documents.
  • If you would like to move forward with an eClose assist, reach out to eClose@fairwaymc.com and provide the following information.
    Note: Include in email subject line “eClose Assist” and in the body of the email please include the items below:
  • Fairway Loan Number
  • Borrowers First and Last Name
  • Best Contact Number for Borrower
  • Settlement Agents Name and Email Address
  • Date and Time of Closing (Include Time Zone)

Frequently Asked Questions

Q: What training is required for my Settlement Agents to eClose with Fairway ExpressClose??

There is no training is required to get started. Settlement Agents will receive a link in their closing package from Fairway to access their electronic documents.

Q: What equipment is required to eClose?

"The Settlement Agent will use a tablet, laptop or desktop to facilitate a Hybrid eClosing with borrower(s) at settlement using a secure Internet connection."

Q: What do we need to do to get started?

Identify eligible loans and update the closing type on the Origination Summary screen in Encompass.

Q: Will my borrower(s) review and sign the document prior to Settlement?

Borrowers will review and sign documents at Settlement. Currently, borrowers do not have access to review or sign prior to meeting with Settlement Agent or Notary.

Q: Can I eClose if a mobile notary is being used to facilitate the closing?

Mobile notaries will use the link in the closing package from Fairway to access the borrowers electronic documents with borrower at signing.

Q: Who decides if a transaction should close as eClose?

Loan Officers are encouraged to discuss eClose preferences with borrowers and make the SettlementAgent aware.

Q: How soon can I start eClosing with Fairway Express Close?

Closing Center is live and ready to use for ExpressClose transactions in all states.

Q: At what point is it to late in the process to switch to eClose?

Anytime prior to closing documents being drawn, you can notify your closer and update closing type inEncompass.

Q: Is there a cost to the branch per e-close?

There is not a cost to the branch, Settlement Agent, or borrower to eClose.

Q: Can we eClose both purchase and refinance transactions?

Both Purchase transactions as well as Refinance transactions are eligible.

Q: For funding purposes, will the eSigned documents automatically upload into Encompass?

Documents automatically drop into Encompass once they are fully eSigned.

Q: Can my borrower e-sign their documents from their phone?

eClosing is currently supported on any tablet, desktop or laptop. A smart phone is not enabled.

Q: Where can I get information to share with my Real Estate Agent and Settlement partners?   

Go to the mortgage technology page for resources and fliers that can be uploaded to FairwayMyWay and customized.